Privacy Policy

Elli Designs is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website, submitting an enquiry, or providing your information to us, you agree to the processing of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect and process the following personal information:

• Name and surname

• Company name, where applicable

• Contact details, including email address and telephone number

• Billing and delivery address

• Order, enquiry, or quotation details

• Any information you provide through forms on our website

• Website usage information collected through cookies or similar technologies

We will only collect personal information that is necessary for the purpose for which it is required.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide our products and services

• To respond to enquiries, requests, and quotations

• To process orders, deliveries, invoices, and payments

• To communicate with you regarding your account, orders, or service requests

• To improve our website, products, services, and customer experience

• To send relevant business communication, where permitted

• To comply with legal, accounting, tax, and regulatory requirements

We will not use your personal information for purposes unrelated to those for which it was collected, unless required or permitted by law.

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your personal information with trusted third parties where necessary, including:

• Delivery or courier service providers

• Payment service providers

• IT, website, or hosting service providers

• Accountants, auditors, or legal advisors

• Authorities or regulators where required by law

All third parties who process personal information on our behalf are required to handle your information confidentially and securely.

4. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

5. Retention of Information

We will only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Once your personal information is no longer required, we will securely delete, destroy, or de-identify it where appropriate.

6. Your Rights

In terms of POPIA, you have the right to:

• Request access to the personal information we hold about you

• Request correction or updating of your personal information

• Request deletion of your personal information, where applicable

• Object to the processing of your personal information

• Withdraw consent, where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website may use cookies or similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality.

You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

8. Security Compromises

In the unlikely event of a security compromise involving your personal information, we will take reasonable steps to investigate the matter, limit any potential harm, and notify affected parties and/or the Information Regulator where required by law.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices. The updated version will be published on our website and will apply from the date of publication.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: